Frequently Asked Questions
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Designs From Our Archives™
What is “Designs From Our Archives™ of the Month”?
Starting January 2025, we’ll bring back one retired design per month. Each design is available only during that month, while our limited stock lasts.
Where can I purchase a “Designs From Our Archives™ of the Month”?
You may order these pieces on finecraftedjewels.com or visit one of our stores.
Can I place an order online and pick it up in store?
Yes — our “Order Online, Pick‑Up In Store” option is available for these limited releases.
When exactly will each monthly design be released?
New designs launch at 10 a.m. Central Time if the 1st of the month is Monday through Saturday. If the 1st is a Sunday, the release is at noon.
Do Dillard’s, Von Maur, AAFES, or airport stores offer these designs?
Only certain Dillard’s locations participate. They are not available at Von Maur, AAFES, or airport stores.
What if the design I want sells out?
Each release is limited. We encourage early shopping and signing up for texts or emails at finecraftedjewels.com for alerts.
Will these designs be permanently added to the collection?
No – once the month ends or stock sells out, the design is retired again.
Can I buy more than two of each design?
We limit purchases to two pieces of each design per transaction.
How are Designs chosen?
They represent iconic styles from our brand history, many inspired or originally created by our founder.
Were these designs created by the founder himself?
Some were, others by our design team or designers trained in his style — all honor his legacy.
Can these items be engraved?
No — Designs From Our Archives™ cannot be engraved.
Can I order these in another metal?
No — these monthly pieces cannot be customized or remade in alternate metals.
Are they marked in a special way?
Yes — each piece is stamped with our jeweler’s mark and the year it was made.
Can I request future designs to be included?
Yes — you may submit ideas via our customer form on finecraftedjewels.com.
Payment Methods
What payment methods are accepted?
We accept:
- Visa, MasterCard, American Express, Discover
- Apple Pay
- PayPal
- Klarna
- Gift cards purchased through finecraftedjewels.com
Note: Your billing address must match the address on file with your card company for security.
Shipping & Pickup
Is shipping free?
Yes — we offer free standard shipping within the U.S. (2–3 business days). Delivery time may vary for PO Boxes or APO/FPO.
Can I pick up my order in store or curbside?
Yes — both pick-up and curbside options are available at participating locations.
Can items be shipped to APO/FPO addresses?
Yes — we ship to APO/FPO; shipping charges and destination restrictions may apply.
Returns & Exchanges
Do you offer free returns or exchanges?
Yes — we offer free returns and exchanges (within U.S.) following our Returns & Exchanges policy on finecraftedjewels.com.
About Our Jewelry
How do I clean and care for my jewelry?
Regular polishing with a lint-free cloth helps reduce tarnish and skin irritation. For deeper cleaning, use warm, soapy water with a soft brush. Avoid harsh chemical dips. Gemstones and pearls should be professionally cleaned. See our Jewelry Care Tips page for more (jamesavery.com, jamesavery.com)
How should jewelry be stored?
To avoid scratches, store items individually in flannel pouches or compartmented boxes. Airtight bags help minimize tarnish. Avoid storing near water or in high humidity .
Are ear-posts hypoallergenic?
Yes — all ear posts and wires are nickel‑free sterling silver. Those not sensitive to silver or copper typically won’t experience a reaction .
Why might my jewelry leave black residue on skin or clothing?
Cosmetic chemicals, perspiration, salt, or sulfur exposure can cause metallic residue. Try putting jewelry on after applying makeup, avoid sulfur-containing products, and polish regularly .
Why do I sometimes have skin irritation?
Soaps, creams, or cleaning products trapped under rings can cause burning, itching, or redness. Avoid wearing rings during such activities and clean pieces frequently .
Why are some lab-created gemstones more expensive than natural ones?
Gemstone price depends on availability, quality, production cost, and rarity — whether natural or lab-grown .
How is my jewelry priced?
Pricing reflects artistic design, craftsmanship, and metal content — not just weight. Variations in weight are normal due to the hand-crafted nature of each piece .
Services
Can I replace a lost earring?
Yes — return the remaining earring, and you may purchase the matching replacement at half price (excluding retired styles) .
What are the fees for adding charms to a bracelet?
First-time soldering of our charms is complimentary. Re-soldering or moving charms is $5 for sterling silver and $10 for 14K gold per charm .
Can I have personalized engraving?
Many designs are engravable. In the online shop, look for the “engrave” option before adding a design to your bag. You can also visit a store for assistance .
Can rings be resized?
Yes — resizing is available depending on the ring style. Visit a store or contact customer support via finecraftedjewels.com for options .
What if my jewelry is damaged?
Visiting a store allows evaluation and minor repairs like clasp fixes or charm re-soldering. More extensive repairs may require evaluation by our product care team .
Can jewelry be altered or refurbished?
We offer minor alterations, refurbishing, and sizing services for most items for a reasonable fee .
Gift Cards & Packaging
Are gift cards available?
Yes — purchase digital or physical gift cards via finecraftedjewels.com or in-store.
How can I check my gift card balance?
Balance checks are available online using the card number on finecraftedjewels.com.
Do you offer gift packaging for online orders?
Yes — each order includes a soft pouch inside a signature box, plus a personalized message option at checkout .
Sizing Guides
How do I find my ring size (or someone else’s)?
We offer ring sizes in whole and half increments. A printable Ring Size Guide is available, and free sizing rings can be requested via finecraftedjewels.com or in-store .
How do I find my bracelet size?
Sizes vary by design. A Bracelet Size Guide is available online or in-store for accurate measurement .
What necklace or chain length should I choose?
We offer a wide range of chain lengths. Our Necklace & Chain Guide helps you find the perfect fit .
How do I locate my birthstone or a friend’s?
The Birthstone Guide shows the gem for each birth month and helps you shop our birthstone collection .
Discounts & Promotions
Is there a military or first-responder discount?
Yes — a 10% in-store discount is offered to service members, veterans, and first responders (plus qualified dependents) with valid ID. This discount cannot be combined with other offers or used online .
Do you offer clergy discounts?
Yes — active clergy receive a 10% in-store discount with valid identification .
Is every promotion valid?
Always verify offers directly on finecraftedjewels.com or official social media. If it seems too good, it may be fraudulent .
About Our Company
Is there a store near me?
Our store locator on finecraftedjewels.com can help you find nearby locations.
Can I tour the jewelry-making process?
Yes — our retail store and visitor center offers insights into design, craftsmanship, and history (hours available online).
Are you hiring or accepting wholesale inquiries?
Visit the Careers or Business Development pages on finecraftedjewels.com for job and wholesale information.
How did the company begin, and is it still family-run?
Founded in 1954, our business remains family-owned, continuing a legacy of artistry through generations.
Do you support charitable causes?
Yes — our philanthropic initiative continues the founder’s belief that “giving is what it’s all about.” Visit our Forging Hope section online.
Do you offer franchises or wholesale partnerships?
We don’t offer franchises, but we do consider wholesale partnerships. Please reach out through our business development contacts online.
Authenticity & Fraud Prevention
How can I ensure my purchase is legitimate?
Only trust offers listed on finecraftedjewels.com or verified official social media channels. Avoid deals that seem unusually low; they may come from counterfeit sellers. Report suspicious listings immediately